Privacy policy
- Shop information
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GOLDSEAL Co.,Ltd.
- Address
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803-2-38-23 Higashi-Ikebukuro Toshima-ku Tokyo 170-0013 Japan
- Phone
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+81-3-6914-0210
- Contact person
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MIHO MATSUDA
- Shipping & Handling
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All international orders are shipped via EMS (Express Mail Service).
You will be contacted regarding shipping cost after you placed your order.
- Terms of payment
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We accept payment by PAYPAL sent in japanese Yen.
A PAYPAL account is required to order.
The total amount of money is the "merchandise price" plus "delivery fee". You will get a payment request about the amount you have to pay for your order. Please do so within 3 days.
Paypal account "sales@mihomatsuda.jp"
- How to Order
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You can order from our website using the shopping cart.
If you have any questions regarding our products, send us a message using the “Contact Us” webform.
- Shipping timeframe
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Orders will be shipped within 1-3 days of receiving payment.
- Payment
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Paypal
- Exchanges/returns/cancellations
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There is a policy of a no refund, no exchange and cancellation for international shipping services. Please check your items, their size and colors if they are OK before purchasing.
- Return policy
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Returns and Exchanges
Please note that we are unable to accept returns, exchanges, or cancellations due to customer preferences or ordering mistakes.
If you receive a defective item or an incorrect product, please contact us within 7 days of receiving your order via the inquiry form or email listed below.
We will provide you with instructions for returning the item.
In such cases, return shipping costs will be covered by our company.
Non-Returnable Items
Please understand that we cannot accept returns or exchanges in the following cases:
Items returned more than 8 days after delivery.
Items that have been altered, damaged, or processed by the customer.
Items that have been used, worn, or tried on by the customer.
Contact Information
For any inquiries regarding returns or exchanges, please contact us via email or through the inquiry form on our shop page.
- Customs duty and other taxes
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Customs duty and other taxes may be levied when a shipment reaches your country. If applicable, please pay those costs directly to the delivery agent. Policies on these taxes vary in each country. Please contact the customs office at your county for more details.