Privacy policy
- Shop information
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GOLDSEAL Co.,Ltd.
- Address
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803-2-38-23 Higashi-Ikebukuro Toshima-ku Tokyo 170-0013 Japan
- Phone
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+81-3-6914-0210
- Contact person
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MIHO MATSUDA
- Shipping & Handling
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All international orders are shipped via EMS (Express Mail Service).
Shipping is $10 to Asia and $20 to all other countries.
- Terms of payment
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[Payment]
We accept payment via PayPal in USD. A PayPal account is required to place an order.
The total amount includes the merchandise price and the shipping fee.
A payment request will be sent to you with the total amount due. Please complete the payment within 3 days.
PayPal account: sales@mihomatsuda.jp
- How to Order
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You can place your order through the shopping cart on our website.
If you have any questions about our products, please contact us via the “Contact Us” form.
- Shipping timeframe
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Orders will be shipped within 1–3 days after payment is received.
- Payment
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Paypal
- Exchanges/returns/cancellations
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For international orders, we do not accept returns, exchanges, or cancellations.
Please check the item details, including size and color, before placing your order.
- Return policy
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[Returns and Exchanges]
Please note that we do not accept returns, exchanges, or cancellations due to customer preference or ordering errors.
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order via the inquiry form or email listed below.
We will provide instructions for returning the item.
In such cases, return shipping costs will be covered by us.
[Non-Returnable Items]
Please note that we cannot accept returns or exchanges in the following cases:
Items returned more than 8 days after delivery
Items that have been altered, damaged, or processed by the customer
Items that have been used by the customer
[Contact Information]
For any inquiries regarding returns or exchanges, please contact us via email or through the inquiry form on our website.
- Customs duty and other taxes
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Customs duties and other taxes may be applied when your shipment reaches your country. If applicable, please pay these charges directly to the delivery carrier.
Please note that policies regarding these charges vary by country. For more details, please contact your local customs office.